May 2018
Intermediate to advanced
378 pages
10h 14m
English
Content preview from Architecting Cloud Computing Solutions
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Service level agreement
The service level agreement (SLA) serves as both the blueprint and warranty for cloud computing services. Its purpose is to document specific parameters minimum service levels and remedies for any failure to meet the specified requirements. It should also affirm data ownership and specify data return and destruction details. Other important SLA points to consider include the following:
- Cloud system infrastructure details and security standards
- Customer right to audit legal and regulatory compliance by the CSP
- Rights and cost associated with continuing and discontinuing service use
- Other important criteria
- Service availability
- Service performance
- Data security and privacy
- Disaster recovery processes
- Data location
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