May 2018
Intermediate to advanced
378 pages
10h 14m
English
Governance addresses things needed to implement change. Typically, this process will start with a series of questions that determine outcomes, responsibilities, and process. The desired outcome is always first. Without knowing the desired outcomes, it is impossible to determine who is involved and what is needed to get there.
Three questions to help start the IT governance process are shown in the following diagram:

Organizational leadership and management must articulate desired outcomes, who is accountable and responsible for these outcomes, escalation criteria ...
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