Chapter 9 Evolution of Chatbot in Human Resource Management
Woxsen University, Hyderabad, India
9.1 Introduction
Human resource management (HRM) is a crucial function in any organization, encompassing a wide range of activities such as recruitment, training, performance management, and employee engagement. In recent years, chatbot technology has emerged as a promising new tool for enhancing the efficiency and effectiveness of these activities (Bussgang, 2018).
The utilization of chatbots in HRM is still a relatively new phenomenon, and their potential benefits and limitations are not yet fully understood (Chatbots Magazine, 2019). Specifically, this study ...
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