Chapter 9 Evolution of Chatbot in Human Resource Management

Mikkilineni Varshini, Dhanekula Rohita, and Hemachandran K

Woxsen University, Hyderabad, India

DOI: 10.4324/9781003358411-9

9.1 Introduction

Human resource management (HRM) is a crucial function in any organization, encompassing a wide range of activities such as recruitment, training, performance management, and employee engagement. In recent years, chatbot technology has emerged as a promising new tool for enhancing the efficiency and effectiveness of these activities (Bussgang, 2018).

The utilization of chatbots in HRM is still a relatively new phenomenon, and their potential benefits and limitations are not yet fully understood (Chatbots Magazine, 2019). Specifically, this study ...

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