Making an Action List
So, before we end this chapter, and before you depart for your hard-earned weekend rest, let’s start making an action list for you to take into next week where you will begin your one-to-one meetings with your staff.
Based on the snapshot that you made, sort your observations into different buckets:
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Items to talk about with your team: Any issues as a result of poor communication downward are good topics of conversation. Going back to our earlier example, why are there a high number of production bugs? Is it due to the QA process, or deadline pressure, or something else? Additionally, you can challenge false beliefs with your own external observations.
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Items to talk about with your manager: Issues that are a result of poor ...
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