Bridging the Generation Gap: How to Get Radio Babies, Boomers, Gen Xers, and Gen Yers to Work Together and Achieve More

Table of contents

1. Title Page
2. Copyright Page
3. Table of Contents
4. Dedication
5. Acknowledgements
6. Preface
7. Chapter 1 - Why Can’t We All Just Get Along?!
   1. Research for the book
   2. The players in today’s workplace
   3. Summary
8. Chapter 2 - Let’s Talk Dollars and Sense
   1. Summary
9. Chapter 3 - The Generations in Context: How Did We Get This Way?
   1. Radio Babies
   2. Radio Babies: A profile
   3. Baby Boomers
   4. Baby Boomers: A profile
   5. Generation X
   6. Generation X: A profile
   7. Generation Y
   8. Generation Y: A profile
   9. Summary
10. Chapter 4 - How to Entice Each Generation to Join Your Organization
    1. The research results—Radio Babies
    2. The research results—Baby Boomers
    3. The research results—Generation X
    4. The research results—Generation Y
    5. Recruiting methods across the generations
    6. Summary
11. Chapter 5 - Retaining Quality Radio Babies
    1. Summary
12. Chapter 6 - Retaining Quality Baby Boomers
    1. Summary
13. Chapter 7 - Retaining Quality Gen Xers
    1. Company culture
    2. Management styles
    3. Work environment
    4. Career development
    5. Work-life balance
    6. Summary
14. Chapter 8 - Retaining Quality Gen Ys
    1. Summary
15. Chapter 9 - Get Ready, ’Cause Here I Come
    1. Implications for the workplace
    2. Summary
16. Chapter 10 - Managing Conflict Across Generations
    1. Sources of generational conflict
    2. Responses to conflict
    3. Providing constructive feedback
    4. Turning conflict into collaboration: tactics that provide positive results
    5. Summary
17. Chapter 11 - Older Workers, Younger Bosses
    1. Part I: How to work for a younger boss
    2. Part II: How to manage older direct reports
    3. Summary
18. Chapter 12 - They Want What?! Working With the Gen Y Entitlement Mindset
    1. Entitlement to cutting-edge technology
    2. Entitlement to a conflict-free workplace
    3. Entitlement to constant feedback
    4. Entitlement to a high salary
    5. Summary
19. Chapter 13 - Tailoring Training and Development Across Generations
    1. Effective training for Radio Babies
    2. Effective training for Baby Boomers
    3. Effective training for Gen Xers
    4. Effective training for Gen Ys
    5. Summary
20. Chapter 14 - Building a Bridge Across the Generations
    1. Key #1: One size does not fit all: Tailor your message
    2. Key #2: Leverage the skills and competencies available in all age groups
    3. Key #3: Build a brand as an organization that values diversity.
    4. Summary
21. Chapter 15 - Generational Imposters: A Presentation
22. Chapter 16 - Frequently Asked Questions
23. Appendix A - Research Results
24. Appendix B - Worksheet: Calculating Turnover Costs
25. Appendix C - Generation Birth-Years
26. Reference List
27. About the Authors