Brilliant Email

He who controls others may be powerful, but he who has mastered himself is mightier still.

Lao Tsu

In this chapter we focus on how to deal with your inbox more effectively so that you get more done. You’ll find out how to take control of your email and thus avoid being dominated by it.

Specifically, you will learn to save time by:

• managing your time at the inbox during the day
• avoiding time thieves such as new email alerts and unwanted email
• managing the recipient’s expectations and time
• dealing constructively with new emails (the ‘Four Ds’ – Deal, Delete, Delegate or Defer).

Cast your mind back to the last time you were doing something ...