Building a Digital Future

CHAPTER 3The Power of the Microsoft Platform

Great power involves great responsibility.

—Franklin D. Roosevelt

Putting in your experience of digital transformation, can you visualize the process and the outcome of your business transformation? We will focus on this a bit more closely. Depending on the level of engagement, you are bound to be part of many decisions taken during your digital transformation journey, starting with identifying the processes that can be made more efficiently. Is this efficiency in process going to deliver an improved customer journey or will it improve the business growth by entering a new market? The outcome of your digital transformation needs to be clearly linked to your business vision and strategy, which will help to lay out a strong foundation for a digital roadmap. The roadmap of the digital transformation needs to take into consideration various aspects—to validate the scope of transformation by identifying the business processes to transform minimizing the urge of replicating the existing process, to identify and confirm availability of key stakeholders as the subject matter for experts in the workshops, and to communicate the benefits and vision of the program throughout with an engagement plan.

Based on my experience as a management consultant and program director, I have lived through many of these journeys. You need to have the sponsorship of the leadership team before embarking on the journey of business transformation as this will ...