Building a Digital Future

Customer Stories

SCANIA, A DIVISION OF THE TRATON GROUP, EMPOWERS WORKFORCE, ACCELERATES SHIFT TO DIGITAL TRANSFORMATION, AND IMPROVED PRODUCTIVITY WITH MICROSOFT DYNAMICS 365

Business Challenge

Scania is a leading global provider of transport solutions in more than 100 countries. It is not just about performance, reliability, and economy but also about knowledge of the customer's business. Scania creates a tailor-made approach for a package of services that can help increase their customer's profitability.

Scania's strength lies in meeting customer needs, offering a solution platform that enables and offers choices to customers while ordering the vehicle.

Scania needs a good customer relationship management tool to maintain a good relationship with customers, find the right customers to contact, and keep all data about customer interaction in one place, which can help the salesperson to prepare for a meeting and enhance the visibility of a global sales pipeline. Scania decided to move on to the Dynamics 365 solution for Sales, Service, and Marketing and seamless integration with Microsoft technologies.

Wholesale and retail operations are quite complicated and with legacy applications (mix of bought solutions like Epicor iScala and their own developed solutions) reaching the end of life, they must be replaced. This mix of systems has also led to the need for many integrations and high maintenance costs. Therefore, a decision has been taken to go ahead and broaden the use ...