Book description
Leading companies do more than produce things that work better. Their products and services make customers feel better. They create captivating products that energize the marketplace and set the standard for what customers want and expect. But this isn't something you can add on after the fact. Your products and services must be built to love from the very start. This book tells you why and shows you how.Peter Boatwright and Jonathan Cagan have worked with market-leading companies ranging from Fortune 100 corporations to niche firms in a variety of industries. They've found that for companies to form deep bonds with customers, emotions must be generated by a product itself—trying to associate emotions with a product simply through advertising is unreliable, expensive, and ultimately ineffective. They marshal stock market data that proves the bottom-line benefit of high-emotion products, as well as data showing that people are willing to pay more for products with emotionally rich features.
After demonstrating that authentic product emotion really does pay off, Boatwright and Cagan move on to how—how emotion can be broken down into its core building blocks, how it can then be used to develop new products and services, and how product touch points, in particular visual touch points, deliver those emotions. Emotion can be built into any product or service—a point vividly illustrated through case studies from a variety of industries.
Emotion is fundamental to all that is human, including the products we enjoy. Built to Love offers a clear method and a set of tools to help you gain loyal, even fanatical customers by going beyond mere efficiency and speaking to people's deepest needs and wants.
Table of contents
- Cover Page
- Title page
- Copyright Page
- Dedication
- Contents
- Foreword
- Preface
- Introduction Energizing the Marketplace
- Chapter 1 Product Emotions
- Chapter 2 Profitability of Emotions
- Chapter 3 The High-Emotion Index: Stock Market Gains from Emotion
- Chapter 4 The Paths to Emotion
- Chapter 5 Supported Emotions: The Key to Today’s Leading Products
- Chapter 6 Product Emotion Strategy
- Chapter 7 The Emotion of Form and Touchpoints to Create It
- Chapter 8 Meeting Societal Needs: Positive Roles for Emotion
- Chapter 9 Emotion’s Role in Technology Products
- Chapter 10 Taking Action: Transform Your Products and Brands to Captivate Customers
- Acknowledgments
- Notes
- Index
- About the Authors
Product information
- Title: Built to Love
- Author(s):
- Release date: September 2010
- Publisher(s): Berrett-Koehler Publishers
- ISBN: 9781605096995
You might also like
book
Point & Click OpenOffice.org!
“Robin’s book comes at the perfect time. With the extremely popular 2.0 release, more people will …
book
The Self-Destructive Habits of Good Companies: ...And How to Break Them
Why Even Great Companies Fail: Diagnose the Symptoms and Cure Them! Conquer—or prevent—the seven disastrous “addictions” …
book
A Step Towards Society 5.0
This book serves the need for developing an insight and understanding of the cutting-edge innovation in …
article
Using Open Innovation to Identify the Best Ideas
As innovation becomes more democratic, many of the best ideas for new products and services no …