CHAPTER 3

Getting Started

First Things

Once a decision has been made to take advantage of on-demand air transportation methods, it is essential to understand one’s motives for this in some detail. Doing so will complete the analysis for the chosen method and communicate guidelines for its use to the entire organization.

Failure to set the scene will give rise to confusion among passengers, managers, support personnel, and the flight services provider. However, a surprising number of companies and individuals put their multimillion-dollar asset in place and literally just begin flying trips for all comers or a select, yet undefined portion of the comers. Doing so creates anxiety, ill will, and discontent among all who have to deal with the aircraft. ...

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