Change Management

14

ATD Research Report

• Stakeholder analysis to identify who is affected by the change, how, and who can

influence change adoption

• A RACI (responsible, accountable, consulted, and informed) matrix to clarify who is

responsible and accountable for each task or decision and identify who needs to be

consulted or kept informed

• A communication plan to plot out change messages and the vehicles to deploy them

• A training plan to describe how affected employees will develop knowledge, skills, and

attitudes needed to support the change

• A resistance management plan to identify employees most likely to object to—and

potentially try to disrupt—wha ...