Change Management

17

Change Management

Training Delivery

Most organizations used multiple delivery methods. The instructor-led virtual class-

room—which uses technology such as video to connect learners and the instructor in real

time—was the delivery method of choice for 81 percent of organizations (Figure 15). Another

55 percent used the instructor-led in-person traditional classroom, and 45 percent used self-

paced e-learning. Only 9 percent used self-paced print (such as reading lists of books and

magazine articles) and 3 percent used content designed specifically for mobile (such as a QR

code or app).

FIGURE 15

Delivering Change Management Training

How is this training ...