Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience

Chapter 8

Chapter 8

Facilitating Staff Physicians Is Not the Same as Teaching Residents or Students . . . Or Is It?

I’ll be lucky if I graduate with a kernel of empathy left.

—NEUROSURGERY CHIEF RESIDENT

We hope you’ve started to envision how the facilitation techniques we’ve presented can enhance the facilitation that you are already doing, or will hopefully be doing soon. Although there has been a lot of research on the training of medical students and residents, it is less certain whether these strategies and approaches translate into the world of practicing clinicians, attending physicians in particular. Often, we assume they do. In our experience, we developed different approaches for them that helped us tailor our training ...