CHAPTER 6

Introduction to the Accountability Model

There are some fundamental attributes about human behavior that need to be explored in order for leaders to begin to create the environment where accountability can flourish. One of the first paradigm shifts is the consideration that the vast majority of people actually want to be accountable for their actions, results, and success levels, even if they don’t know it. Employees don’t feel they have enough freedom and flexibility to take action and to use their knowledge to complete tasks. Often they feel that they are being evaluated, observed, and judged regularly, which creates the threat response. This result is not intended by the employer but is in fact often the case. We need to be brutally ...

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