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Creating the Accountability Culture by Yvonne Thompson

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CHAPTER 9

Intention

This fascinating topic can sometimes be a bit of a puzzle to unravel and for this reason I have dedicated a chapter to it. Although not a large chapter, it requires a thorough review and reflection in order for a leader to truly understand the significance of monitoring intentions. I also touch on the topic of empathy and forgiveness as it is connected to how we monitor intention. Figure 9.1 below depicts the next tool in The Accountability Model: The practice of monitoring intention. I will provide a few examples that are related to the work environment, but also some that are not, in order to create an opportunity for a full exploration. Exploring these techniques through the lens of our personal lives assists us in fully ...

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