Crisis Leadership: Using Military Lessons, Organizational Experiences, and the Power of Influence to Lessen the Impact of Chaos on the People You Lead
by Gene Klann
PROLOGUE
December 1944. The Second World War is grinding to what appears to be an inevitable conclusion. Almost all of the Allied commanders in the European theatre of operations believe that the German Army is on the verge of collapse. But on December 16 the Germans launch a surprise attack. Several armored and infantry divisions strike the Allied lines and threaten to break through to the harbor of Antwerp, to cut off some Allied forces in Holland and Belgium, while surrounding others.
At the time of the attack, not all of the Allied commanders were convinced that the German Army stood on the brink of defeat. Among them was George S. Patton Jr. Intelligence reports that the Germans were massing for a major attack did not pass Patton’s command ...
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