PREPARING FOR CRISIS
Communication, clear vision and values, and the fostering of effective, caring relationships all directly affect how people in an organization will emotionally respond to a crisis. These three capabilities strengthen a leader’s ability to help the organization and its people to weather a crisis. But more must be done. Effective leaders prepare their organizations for crisis.
Traditionally, books and articles about crisis management place a great deal of emphasis on management actions to be taken in preparation for a crisis. This focus on management functions implies that you can prepare for a crisis by writing a plan and then executing it when the crisis occurs. Certainly an effective leader is competent in such functions ...