Crisis Leadership: Using Military Lessons, Organizational Experiences, and the Power of Influence to Lessen the Impact of Chaos on the People You Lead
by Gene Klann
INTRODUCTION
Nothing tests a leader like a crisis. There is an element of the leader’s deepest character that is revealed during highly charged, dramatic events. A crisis can quickly expose a leader’s hidden strengths and core weaknesses. It can show the world if the leader has what it takes to function effectively when the heat is on. Will the leader address the crisis head-on, take those actions needed to fix it, and, if appropriate, take responsibility for the crisis? Will the leader freeze, or worse, claim to be a victim and pass off the responsibility to others? What can and should a leader do to find out what went wrong and to ensure it doesn’t happen again?
This book is a brief but sincere attempt to address those kinds of questions. It’s ...
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