March 2010
Intermediate to advanced
262 pages
5h 59m
English
Content preview from Customer Care
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
1
Preparation
Prepare and prevent, rather than repair and repent. (Anon)
When you’re thirsty, it’s too late to think about digging a well. (Anon)
Your role as a facilitator
In your role as facilitator, you will be using your skills, instinct and experience to decide when and where you might need to intervene in the training process. You have the background materials you need and we have given advice about the additional props to use, but there is no ‘script’ to which you must rigidly adhere as you will be required to respond to the developing situation.
You will know what you and the participants are hoping to get from the course, and rest assured you are not expected to be an expert in the subject of ‘customer care’ – this is not a prerequisite. ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.