March 2010
Intermediate to advanced
262 pages
5h 59m
English
Content preview from Customer Care
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8
Dealing with challenging situations
The pessimist sees the difficulty in very opportunity; the optimist sees the opportunity in every difficulty. (L. P. Jacks)
Smooth seas do not make skilful sailors. (African proverb)
Aims
The aims of this chapter are as follows:
to identify behaviours that create positive relationships with customers;
to recognise signs of aggression in a person;
to identify appropriate strategies for dealing with challenging ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.