March 2010
Intermediate to advanced
262 pages
5h 59m
English
Content preview from Customer Care
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Preface
The overarching aim of this manual and the associated programme is to help people to develop both communication and quality service skills in order to deliver best practice support to their customers and to their colleagues.
By investing in this manual and in encouraging staff to develop as facilitators, your organisation is acknowledging the vital role of your staff in successfully achieving your organisational mission.
Members of your organisation form a community of diverse people working together for a common purpose. You may be an educational institution, you may be in the public sector, or you may be in the voluntary sector. Wherever you are, you will no doubt wish to give your customers ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.