March 2010
Intermediate to advanced
262 pages
5h 59m
English
Content preview from Customer Care
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5
Communication
I have often regretted my speech – never my silence. (Xenocrates)
The most important thing in communication is hearing what isn’t said. (Peter F. Drucker)
Aims
The aims of this chapter are as follows:
to recognise the barriers to communication;
to recognise the importance of body language or non-verbal communication when dealing with customers face to face;
to improve communications, whether face to face, over the telephone ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.