Customer Care

2

The introduction

We naturally admire the wisdom and good judgment of those who come to us for advice… (Anon)

An intelligent person not only knows how to accept advice, but also how to reject it. (Anon)

Aims

The aims of the introduction are as follows:

 to introduce course members and facilitator(s);

 to express any concerns about the course, and create a climate for learning;

 to understand the aims and structure of the customer care programme; ...