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Design Principles for Process-driven Architectures Using Oracle BPM and SOA Suite 12c by Torsten Winterberg, Mark Simpson, Guido Schmutz, Danilo Schmiedel, Hajo Normann, Sven Bernhardt, Matjaz B. Juric

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Process optimization

Process optimization offers huge opportunities for each company to distinguish itself from its competitors and focus more closely on customer wishes and requirements. Customers assess the whole shopping experience and not just the product or service. Therefore, it makes sense to optimize processes at all levels, from handling a sales inquiry to processing an order, product or service, production, delivery, and support.

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Process optimization can increase revenue and profits considerably if done the right way.

A systematic approach to process optimization, which should include all end-to-end processes, has multiple positive effects on a company. It can help increase the competitive advantage of a company in several ways. The ...

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