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Design Principles for Process-driven Architectures Using Oracle BPM and SOA Suite 12c by Torsten Winterberg, Mark Simpson, Guido Schmutz, Danilo Schmiedel, Hajo Normann, Sven Bernhardt, Matjaz B. Juric

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Chapter 7. Human Interaction with Business Processes

Business process automation is essential for companies to guarantee their business agility and to increase process transparency, which, as a consequence, leads to operational excellence. As explained in the previous chapters, a holistic business process management (BPM) defines the way to achieve these goals and to ensure the structured automation of companies' end-to-end processes along the delivery chain. One important aspect to gain the most benefit from process automation is to avoid media breaks. Usually, a full automation of business processes is not possible because on dedicated points, a business process needs input from an external human participant. Classic examples for that are approval ...

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