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Design Principles for Process-driven Architectures Using Oracle BPM and SOA Suite 12c
book

Design Principles for Process-driven Architectures Using Oracle BPM and SOA Suite 12c

by Matjaz B Juric, Sven Bernhardt, Danilo Schmiedel, Mark Simpson, Winterberg, Torsten
June 2015
Intermediate to advanced
444 pages
11h 15m
English
Packt Publishing
Content preview from Design Principles for Process-driven Architectures Using Oracle BPM and SOA Suite 12c

Chapter 9. Adaptive Case Management

In early 2014, Gartner predicted that most of the work in the very near future will be mainly driven by knowledge. This is where adaptive case management (ACM) will help us build better IT solutions to optimally support the new kind of work challenges we are facing. This chapter gives all the overview information that is needed to fully understand the ideas behind ACM. In this chapter, we will cover the following topics:

  • Overview of Adaptive Case Management
  • Characteristics of ACM
  • ACM and business analytics
  • Adaptive Case Management in Oracle BPM Suite
  • Modeling a case
  • Building your own case UI on top of the Case API
  • Sample – ACM at RYLC
  • Best practices

By the end of the chapter, you will know what ACM is about why and when ...

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Publisher Resources

ISBN: 9781849689441