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Design Principles for Process-driven Architectures Using Oracle BPM and SOA Suite 12c by Torsten Winterberg, Mark Simpson, Guido Schmutz, Danilo Schmiedel, Hajo Normann, Sven Bernhardt, Matjaz B. Juric

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Chapter 9. Adaptive Case Management

In early 2014, Gartner predicted that most of the work in the very near future will be mainly driven by knowledge. This is where adaptive case management (ACM) will help us build better IT solutions to optimally support the new kind of work challenges we are facing. This chapter gives all the overview information that is needed to fully understand the ideas behind ACM. In this chapter, we will cover the following topics:

  • Overview of Adaptive Case Management
  • Characteristics of ACM
  • ACM and business analytics
  • Adaptive Case Management in Oracle BPM Suite
  • Modeling a case
  • Building your own case UI on top of the Case API
  • Sample – ACM at RYLC
  • Best practices

By the end of the chapter, you will know what ACM is about why and when ...

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