Chapter 14. Business Monitoring

So, you’ve modeled your business process and deployed it to WebSphere Process Server. What is left to be done? We need to monitor the process to understand how it is functioning. But how do we know whether the business process is effective? How do we know the service is performing in compliance with business guidelines and customer expectations? How can business executives know to take corrective actions with changes in the business environment? To find the answers to these questions and more, we have to step into the realm of Business Monitoring, also known as Business Activity Monitoring (BAM). This chapter discusses the architecture of WebSphere Business Monitor and Key Performance Indicators (KPIs), triggers, ...

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