January 2009
Intermediate to advanced
240 pages
5h 7m
English
It is common for us to be called into an organization after a reengineering or process redesign effort and to find ineffective collaboration offsetting efficiencies anticipated from work-flow improvements. Ours is not a unique vantage: a recent McKinsey survey of 7,827 executives found that nearly 80 percent of these executives rated their organization as "ineffective" at or "experiencing difficulty" with critical collaborations.[25] The problem is that traditional process mapping and improvement techniques too often miss inefficiencies driven by collaborative breakdowns in networks.
For example, we frequently see people who were effective in a prechange organization become overloaded in the ...
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