Employee Experience by Design, 2nd Edition

01 Introducing employee experience design

Definitions and approaches

Setting the scene

The world of work is changing. The great resignation, quiet quitting, industrial unrest, the battle over where we work, plummeting engagement levels, employee activism, burnout, mass layoffs. The list of workplace challenges goes on and on. But one thing is clear: over recent years the relationship between employer and employee has fundamentally changed. It’s no longer enough to receive pay for a job well done; employees look for purpose and meaning at work. They want to move beyond satisfaction to be motivated and engaged, with a focus on their development. Employees look for managers who will coach them to be their best, rather than simply telling them ...