March 2024
Intermediate to advanced
336 pages
9h 8m
English
Content preview from Employee Experience by Design, 2nd Edition
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05 EX design in action
In this chapter we’ll cover:
what we mean by EX design and why it matters;
where EX design comes from and its links to design thinking, service design and agile;
the three principles of EX design – empathy, curiosity and experimentation;
the EX design framework and how to get started with EX design;
common misconceptions about EX design.
What is EX design and why does it matter?
Every employee has an experience of you as an employer. Their experience starts before they join and lasts as a memory long after they’ve stopped working for you. (And, in some cases the experience continues not just as a memory, but as an ongoing frustration, as with one employee who struggled for months to navigate the systems of a high street ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.