March 2024
Intermediate to advanced
336 pages
9h 8m
English
Content preview from Employee Experience by Design, 2nd Edition
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03 Busting myths
What’s really driving your EX?
In this chapter we’ll cover:
an introduction to the psychology and neuroscience of what makes a great experience and why they’re good for business;
how to use this knowledge to underpin your EX approach and activity (spoiler alert: it’s way more than perks and benefits);
the role of the individual’s mindset in the world of EX;
simple tools to help apply the theory in practice.
Introduction
Research from Gartner (2020) found that the return on investment (ROI) on EX is disappointing: despite an average spend of $2,420 for each employee, only 13 per cent of those participating in the study said that they were satisfied with their experience at work. But we know that when you get the EX right, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.