March 2024
Intermediate to advanced
336 pages
9h 8m
English
Content preview from Employee Experience by Design, 2nd Edition
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06 Scoping the employee experience
In this chapter we’ll cover:
what we mean by scoping the employee experience and how it fits with the EX vision and goals activities in Chapter 2;
tools and activities to explore the gap between your intended EX and your people’s lived experience;
EX design tools and activities to help you define where to prioritize to start to address the gap, including personas, the employee life spiral, journey maps and moments that matter.
What do we mean by scoping the employee experience?
Employee experience can feel huge. If it doesn’t start off like that, by the time you’ve begun to explore the levels of experience (see Figure 1.3), it soon will. And that quickly gets overwhelming. This tends to send EX teams down ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.