Chapter 1. Transaction management imperatives 11
b. Create additional competency groups within IT operation, with the ability to
receive and analyze application-related problems in cooperation with the
development groups.
c. Improve the communication and cooperation between competency silos
within IT operations, since many problems are going to involve multiple
hardware and software platforms.
d. Establish or improve the cooperation between QA and operations to make
sure that the testing phase is a true preparation of the deployment phase,
and that many integration and performance problems are tackled
beforehand.
1.3 e-business applications: complex layers of services
A modern e-business solution is much more complex than the standard termi