16 End-to-End e-business Transaction Management Made Easy
addressed, as being without computer systems for days or weeks may have a
huge impact on the ability to conduct business.
There still is one important aspect to be covered for successfully managing and
controlling computer systems. We have mentioned various hardware and
software components that collectively provide a service, but which components
are part of the IT infrastructure, where are they, and how do they relate to one
another? A prerequisite for successful management is the detailed knowledge of
which components to manage, how the components interrelate, and how these
components may be manipulated in order to control their behavior.
In addition, now that IT has become an in