Establishing SRE Foundations: A Step-by-Step Guide to Introducing Site Reliability Engineering in Software Delivery Organizations
by Vladyslav Ukis
Chapter 7
Reacting to Alerts on SLO Breaches
Reacting to alerts on SLO breaches is an activity at the heart of SRE. It lies exactly between the definition phase where the SLI and SLOs are defined as hypotheses and the acting phase where the reliability measures are implemented as part of learning. It is best to perform this activity when the following criteria apply.
There are very few alerts on SLO breaches to react to.
The reaction to an SLO breach can be done very quickly.
The service can be brought back within the SLO very quickly.
This is the goal. Regardless of where a team is on their way to this ideal, a process for reacting to alerts on SLO breaches needs to be set up. The process is both organizational and technical. Organizationally, ...
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