September 2022
Intermediate to advanced
560 pages
17h 55m
English
book
Establishing SRE Foundations: A Step-by-Step Guide to Introducing Site Reliability Engineering in Software Delivery Organizations
by Vladyslav Ukis
Content preview from Establishing SRE Foundations: A Step-by-Step Guide to Introducing Site Reliability Engineering in Software Delivery Organizations
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Chapter 9
Implementing Incident Response
By now the teams have defined SLOs in an iterative manner, implemented on-call rotations to react to SLO breaches, and set up stakeholder notifications to keep stakeholders abreast of major outages. With that, the basics of an incident response process are laid down in the product delivery organization: Incidents are being detected and worked on by the teams, and the stakeholders are being informed about major outages before customers complain.
The next evolutionary step in the incident response process is to define an incident classification scheme and set up appropriate responses based on incident class. This involves combining all the tools involved in streamlining the work, broadcasting the service ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.