March 2020
Intermediate to advanced
156 pages
3h 29m
English
The product finally left the manufacturing plant, making its journey to the customer. The work that went into making the product as it leaves production embodies many months of design, engineering, customers surveys, marketing research, etc. Once the customer receives the product, it hopefully meets their needs and, in the end, it is the customer who will be the ultimate arbiter to know how well it performed. Any deviation from their expectations will affect their opinion, positively or negatively (recall the Kano model, Chapter 2).
The manufacturing plant is comprised by two groups: the physical environment and the work environment. ...
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