book

Freedom Within a Framework

Name: Freedom Within a Framework
Author: Paul Cafaro
ISBN: 9780429662997

by Paul Cafaro

March 2020

Intermediate to advanced

156 pages

3h 29m

English

Productivity Press

Read now

Unlock full access

Cover
Half Title
Title Page
Copyright Page
Dedication
Table of Contents
Author
Introduction
Part 1 Commercial Viewpoint
Chapter 1 Understand the Voice of the Customer
1.1 Freedom within a Framework1.2 Customer Wants and Customer Needs: Why the Gap?1.3 Define the Questions for the VOC1.3.1 Dimension 1: Only One Topic per Question1.3.2 Dimension 2: Avoid Asking Leading Questions Which May Force a Biased Answer1.3.3 Dimension 3: The Customer Is Willing and Able to Fully Answer the Question Being Asked1.3.4 Dimension 4: Verify that All People that Administer the Question Interpret It the Same Way1.3.5 Dimension 5: Verify that All Respondents Interpret the Question the Same Way

Chapter 2 Kano Model: Explanation of Success (Our Business Perspective)
2.1 Define the Value Proposition2.2 Prioritize the Value Proposition2.3 Kano Model Explained2.3.1 Basic Need Category2.3.2 Satisfier Category2.3.3 Delighter! Category2.4 Using the Kano Model: Explanation of Success2.5 Convert the Replies to Kano Criteria
Chapter 3 Gather Metrics for Success (Our Customer’s Perspective)
3.1 Prepare for the Customer Interview3.1.1 How Do You Define Success?3.2 Conduct the Interview3.2.1 Gather the VOC with Open-Ended Questions3.2.2 Gather the VOC with Close-Ended Kano Questions3.3 Combine and Quantify the VOCs
Chapter 4 Critical to Quality Metrics
4.1 Define Quality Metrics4.1.1 Industry Metrics4.1.2 Customer Metrics: You Don’t Know What You Don’t Know4.2 Organize CTQs
Chapter 5 Create House of Quality 1, the Customer House
5.1 Organize the VOC and CTQs5.2 Combine the VOC and the CTQs5.2.1 Build the Main Room of HOQ15.2.2 Rank the VOCs5.2.3 Rank the CTQs5.2.4 House of Quality 1
Part 2 Design and R&D Viewpoint
Chapter 6 What Are the Product’s Characteristics?
6.1 What Does Good Look Like, Metrics of Success for the Product6.1.1 Define QC Metrics
Chapter 7 Create House of Quality 2, the Translation House
7.1 Organize the QC Metrics7.2 Combine the CTQ and the QC Metrics7.2.1 Build the Main Room of HOQ27.3 Rank the QC Metrics7.3.1 House of Quality 2
Part 3 Operations Viewpoint
Chapter 8 Process Variables that Define Success on the Factory Floor
8.1 Conditions for Manufacturing the Product8.2 Are We Winning or Are We Losing Today?8.2.1 Details Matter8.3 Define Process Variables
Chapter 9 Create House of Quality 3, the Manufacturing House
9.1 Organize the Process Variables9.2 Combine the QC Metrics and the Process Variables9.2.1 Build the Main Room of HOQ39.3 Rank the Process Variables9.3.1 House of Quality 3
Chapter 10 Create the Control Plan
10.1 Sustain the Gains10.1.1 Are These Customer Specifications or Production Specifications?10.2 Control Plan Revisions and Training
Part 4 All Together Now, Threading the Needle
Chapter 11 Freedom within a Framework
11.1 Predictable Results and Framework11.1.1 The First Quantifiable Combination: Unpredictable Results without Framework11.1.2 The Second Quantifiable Combination: Predictable Results with Framework11.1.3 An Example: Let’s Have a Party11.2 Complete the Houses of Quality11.3 Hearing the Customer at the Factory Floor11.3.1 Who Connects Each HOQ?11.3.2 Training
Chapter 12 The Complexity of the Product and HOQs
12.1 Less Complex Product12.1.1 One House of Quality12.2 Moderately Complex Product12.2.1 One to Many12.2.2 Many to One12.2.3 Three Houses of Quality12.3 Complex Product12.3.1 Complex Products Subsystems12.3.2 VOCs and CTQs with Competitor Information12.3.3 HOQ1 with a Roof12.3.4 How to Make Lemonade from Lemons12.3.5 Four HOQs12.3.6 Conclusion
Chapter 13 Conclusion
13.1 The Long and Winding Road13.1.1 Pontiac and Ice Cream13.1.2 A Parting Thought
References
Index

Content preview from Freedom Within a Framework

Index

A

Anti-writing tool, 126

B

Basic Needs, Kano model, 17–19, 22, 23, 25, 28, 36–38
Brainstorming
- attributes, 12–15
- open-ended questions, 33
- process variables, 76
- session with company employees, 24, 28

C

Cage of safety, 115
Car subsystems, Houses of Quality, 115–116
Certificate of analysis (COA), 28
Closed-ended Kano questions
- customers
  - responses, 36, 37
  - visits, 28–29
- ratings summary, 39
COA, see Certificate of analysis (COA)
Coating technologies
- of polyurethane resin, 112
- of wood application, 112–113
Commercial function, 6, 7, 119
Competitors, 117–121
Complexity
- less complex product, see Less complex product, Houses of Quality
- moderately complex product, see Moderately complex product, Houses of Quality
- complex ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.

Read now

Unlock full access

More than 5,000 organizations count on O’Reilly

O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.

Julian F.

Head of Cybersecurity

I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.

Addison B.

Field Engineer

I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.

Amir M.

Data Platform Tech Lead

I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.

Mark W.

Embedded Software Engineer

Publisher Resources

ISBN: 9780429662997

Cloud Computing

Data Engineering

Data Science

AI & ML

Programming Languages

Software Architecture

IT/Ops

Security

Design

Business

Soft Skills

Freedom Within a Framework

by Paul Cafaro

Index

A

B

C

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.