March 2020
Intermediate to advanced
156 pages
3h 29m
English
We’ve reached the part of this book where we will thread all the parts together and form a comprehensive fabric of success. Thanks for staying with me during this time. So far, I explained how to connect the Voice of the Customer to the three business functions so they can work as one cohesive and unified team. These functions are commercial (sales and marketing), research and development (product properties and services), and operations or manufacturing (product quality). We have systematically threaded that customer’s voice through the Houses of Quality (HOQs) in a detailed and methodical approach. The techniques discussed in the past few chapters should work for most of you. It could be that ...
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