December 2012
Beginner
224 pages
4h 13m
English

Step One: Keep your customers loyal
Step Two: Sell more stuff to your loyal customers
Step Three: Build word-of-mouth marketing
OK, so you have your first customers. Before you rush out hunting for more, you need to put a three-point plan in place to nurture these customers so that they become the foundation of your business.
There is no point busting a gut winning new customers if your existing customers just walk out of the door. This is blindingly obvious, yet far too many companies, including ...
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