September 2021
Beginner to intermediate
392 pages
12h 13m
Chinese
book
Google系统架构解密： 构建安全可靠的系统
by Heather Adkins, Betsy Beyer, Paul Blankinship, Piotr Lewandowski, Ana Oprea, Adam Stubblefield
Content preview from Google系统架构解密： 构建安全可靠的系统
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
危机管理
｜
287
小心筋疲力尽
IC
应
该积极观察团队以及自己的倦怠迹象。一名重要的工程师是否开始变得越来越愤
世嫉俗和消极？员工是否开始担心这项挑战不可能完成？这可能是他们第一次硬着头
皮处理重大事件，可能会有很强烈的恐惧感。与他们坦率地交谈，确保他们理解你的
期望以及达成期望的办法。如果一名团队成员需要休息，就找人来替代他，给他一个
放松期。
以身作则
一位负责人公开表达的现实且积极的观点，十分有助于建立起团队的成功期望。这能鼓
励团队，让他们觉得自己可以实现目标。此外，如果
IC
和
OL
身
体力行地践行最佳实
践，花时间自我调节（如吃饭、保持充足的睡眠），就可以打消响应团队成员的顾虑。
17.4
沟通
在所有涉及实践响应的技术问题中，沟通最具挑战性。即使在最好的情况下，与同事和团
队外的其他人进行有效沟通也很困难。压力、任务紧迫以及安全事件带来的高风险，这些
会加剧沟通困难，并迅速导致响应错失或延迟。以下是可能遇到的几种主要沟通难题，以
及应对这些挑战的技巧。
许多优秀的图书透彻地讲解了“沟通”这一话题。如果想对沟通有更深入
的了解，推荐阅读
Nick Mor
gan
的
Can You Hear Me?
，以及
Alan Alda
的
If I
Understood You, Would I Have This Look on My Face?
。
17.4.1
误解
回应者之间的误解是导致沟通问题的主要原因。习惯在一起工作的人可能会对言外之意做
出推断。不习惯在一起工作的人可能会使用生僻的行话，在不同团队中指代不同事物的缩
略词，或者假设一个实际上并不常见的共同参照系。 ...
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and much more.
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.