Chapter 8
Being aware of others
The real practical output is how we engage with other people and build relationships
Martin Newman1
Having self-awareness and the ability to manage your own emotions is one half of the emotional quotient (EQ) equilibrium. The other half is awareness of others and being able to build relationships with them. This section of the book focuses on this side of the EQ equilibrium.
We infer what other people are thinking and feeling from what we perceive of their external behaviour, what they do and say, their tone of voice and their facial expressions. We saw in Chapter 1 that perception of other people is prone to distortion and error and that it is almost impossible to know what is going on in the minds of other ...
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