Chapter 13
Strategies for positive influence and impact
Everyone thinks of changing the world but no one thinks of changing himself
Leo Tolstoy
Everything we do or say has an impact on others, whether we intend it or not. Even when other people are not present, we instinctively communicate feelings through our facial expressions. When watching a film or reading a book, we react verbally and physically, even when there is no one present to see or hear us. And if someone is present, what we do or say has some impact on them, and the impact influences how they respond to us.
The impact and how it influences them may not be what we intended. Their interpretation of our behaviour is affected by what is going on in their own minds, and they don't ...
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