July 2025
Intermediate to advanced
416 pages
10h 52m
English
book
Human Capital Analytics
by Deepa Gupta, Mukul Gupta, Pawan Budhwar, Jim Westerman, Rajesh Kumar Dhanaraj, Balamurugan Balusamy
Content preview from Human Capital Analytics
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12Performance Evaluation and Measurement of Human Capital Analytics in the Information Technology (IT) Sector in India
Manoj Kumar1*, Pratibha Maurya2 and Rinki Verma3
1Shri Ramswaroop Memorial University, Barabanki, Uttar Pradesh, India
2Amity University, Uttar Pradesh Lucknow Campus, Lucknow, Uttar Pradesh, India
3Babu Banarsi Das University, Lucknow, Uttar Pradesh, India
Abstract
Purpose: The present study examines the increasing use of Human Capital Analytics in the Information Technology (IT) sector and its relevance in Industry 5.0. The ROI of human capital is calculated to measure the performance of investment in human capital.
Design/Methodology/Approach: The case study approach was followed using the ROI approach to evaluate the human capital investment in Tata Consultancy Services (TCS) Ltd. Secondary data were extracted from the company’s annual reports for this study.
Findings: High-quality human capital is the fundamental strength of the IT sector, which leads to competitive advantage. It has huge financial implications for the organization. The return on human capital investment should be more than the cost of capital in order to make the company profitable. In Industry 5.0, where high-technology machines will operate with human efforts, having customer-centric manufacturing of goods and services, Human Capital Analytics returns will provide strength to the companies. TCS has been successful in implementing it with adequate returns.
Practical Implications: The ...
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