14.
No matter how many training scenarios you present or how much someone practices, ultimately, the proof is in performance. Learning doesn’t stop when you leave a training environment and need to do what you’ve been training for; we learn from all of our experiences. How can organizations support learning during performance?
Performance support as a concept has in the past been limited to “job aids” that were usually quick tip cards that someone could keep close at hand as a reminder of critical information. Now, with mobile devices readily accessible and able to convey information anywhere and in context, performance support is taking on new dimensions. Still, what is the best way to support performance? What are the best ...
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