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Immersive Learning
book

Immersive Learning

by Koreen Olbrish Pagano
December 2013
Beginner content levelBeginner
200 pages
4h 49m
English
Association for Talent Development
Content preview from Immersive Learning

9.

SERVICE SKILLS

Customer service and sales professionals are the face of many organizations; they interact with customers to drive sales and business success. Consider the following statistics on customer service from the article "20 Customer Service Statistics for 2001":

  • It costs four to five times more to bring in a new customer, than it does to keep an existing one.
  • 86 percent of people say they've stopped doing business with a company because of just one bad customer service experience (up from 69 percent in 2007).
  • 60 percent of consumers say they will pay more for a better customer service experience.
  • 81 percent of companies that measure customer service are outperforming their competition.
  • A dissatisfied customer will tell between ...
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Publisher Resources

ISBN: 9781607286431Purchase book