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Interpersonal Communication by Charles R. Berger

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Michael W. Kramer and Patricia M. Sias

20 Interpersonal communication in formal organizations

Abstract: This chapter explores the role of interpersonal communication in organizational settings using an assimilation/socialization organizing framework. First, it considers how interpersonal communication, particularly in family and educational settings, influences decisions to pursue types of work. Then it explicates how interpersonal communication from various sources influences decisions to join specific organizations as employees or volunteers. Then it examines how interpersonal communication, particularly with supervisors and peers, affects the experiences of being newcomers and then organizational veterans as individuals manage their uncertainty ...

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