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Interpersonal Communication by Charles R. Berger

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Ashley P. Duggan and Teresa L. Thompson

21 Social interaction processes in healthcare contexts

Abstract: This chapter examines implications for social interaction processes in health contexts. First, we begin with a description of relationship-centered health-care and the underlying assumptions of recognizing the provider-patient interaction as a relationship, but a distinct type of relationship with an inherent focus in accurate diagnosis and negotiating next steps in treatment. An important and defining aspect of the healthcare interaction is the potential to shape outcomes of relevance to people in their everyday lives and relevant to health care processes. Thus, the second section of this chapter adduces evidence for communication processes ...

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