Book description
Essential reading for anyone wishing to understand how IT change management can be implemented and put into practice within the workplace.
Table of contents
- Copyright Page
- Contents
- List of figures
- List of tables
- About this guide
- Foreword
- Preface
- Acknowledgements
- Introduction
- 1. The case for change management
-
2. A practical multiphased approach
- 2.1. The change management challenge
- 2.2. Starting small
- 2.3. Quality inspection versus quality engineering
- 2.4. Starting big
- 2.5. Find the right balance
- 2.6. Cultural concerns
- 2.7. Keep it simple
- 2.8. A word about tools
- 2.9. Clarity in roles and responsibilities
- 2.10. The multiphased approach
- 2.11. Chapter 2: key concepts
- 3. Basic change management (phase 1)
- 4. Maturing change management (phase 2)
- 5. Optimizing change management (phase 3)
- 6. Adopt and adapt
- 7. Future of change management
- Appendices
- A Example of a change policy
- B Example of a basic request for change form
- C Example of a phase 2 request for change form
- Bibliography
- Back Cover
Product information
- Title: IT Change Management
- Author(s):
- Release date: September 2017
- Publisher(s): TSO
- ISBN: 9780117083691
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