September 2017
Intermediate to advanced
136 pages
3h 37m
English
Content preview from IT Change Management
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3 Basic change management (phase 1)
“The journey of a thousand miles begins with one step [in the right direction] Lao Tzu”
In this first phase, we’ll be taking our first step. In order to ensure our first step is, as Tzu implies, ‘in the right direction’, we must first take an inventory of how change management is currently being handled.
Formally done, this is what’s commonly called a ‘gap analysis’ – an inventory of current state of change management along with a reasoned declaration of desired end state. Whether undertaken formally, or informally, it’s important to have a good understanding of the current and desired future state of change management, as I’ll explore in this chapter.
In the last chapter I talked about finding the right ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.